Frequently Asked Questions (FAQ)
📦 Shipping & Delivery
- How long does shipping take? — Standard 5–7 business days, Express 2–3 business days
- How much does shipping cost? — Free over $70, $8 standard, $5 economy, $15 express
- Do you ship internationally? — Yes, to 27 countries. Delivery 10–21 business days
- How do I track my order? — Tracking info emailed once your order ships
🔄 Returns & Refunds
- What is your return policy? — 30 days, unused, original packaging
- How long do refunds take? — 10 business days to original payment method
- What items can't be returned? — Opened baby products, personal care, sale items, gift cards
🛍️ Orders
- Can I change or cancel my order? — Contact us immediately at carlalamour67@gmail.com
- What if my item arrives damaged? — Contact us within 48 hours with a photo
💳 Payments & Discounts
- What payment methods do you accept?
- How do I apply a discount code? — Enter at checkout in the discount field
👶 Product Questions
- Are your baby products safe? — Yes, BPA-free and safety tested
- Do you offer a guarantee? — Yes, 30-day money-back guarantee on all products